We are very pleased to announce our whole new way of handling support cases where we now introduce Jira Service Desk.
Jira Service Desk makes the entire administration of support cases more efficient and easier to manage in just a few clicks. All inquiries to email@example.com will now automatically be transferred to our new support system Jira Service Desk. Any further correspondence to the case will automatically be associated with the case with initial inquiry with the log of the correspondence. It facilitates the entire case processing of the support case and will create a complete overview of the entire process at a click for all parties.
We are a dedicated IT company that is always available and ready to solve our customers’ challenges. We can troubleshoot or fix from the office via the cloud system and over the phone in close collaboration with our clients’ installers or business partners.
At Vikingegaarden A/S, customers’ need for help is always at the top of the list, and we are always ready to help every day – even at all other times outside the office hours.
It is always in our interest that operational challenges that prevent employees from getting work done are solved in the shortest possible time.
Therefore, help is not only available as support. In addition to contact options, we have all documentation, manuals and guides for all solutions available on our websites. This is to ensure that our customers always have access to the necessary information. Thus, our customers do not have to store old prints, electricity charts, printed manuals in an archive or remember passwords. Everything is available online and always updated with the latest information.