Support
Technical support for equipment and software in service
Submit a written support case, call during opening hours, or use the paid hotline for urgent incidents outside normal hours. Hardware repairs and Emiko support are coordinated from Vonge.
Email support
Write to support@vikingegaarden.com. We respond within 24 hours on weekdays. Include the site, unit number and a precise description of the issue.
Write to support →Support+
Call +45 7580 3960 and press 2. The first 10 minutes are free, then DKK 300 ex VAT per started 15-minute period.
Call support →Hotline
For urgent incidents outside normal opening hours, call +45 7580 3961. The rate is DKK 900 ex VAT per started half hour, plus a DKK 600 starting fee.
Call the hotline →Also here
The rest of what support covers
Documentation
All manuals and technical guides are electronic and live at help.vikingegaarden.com.
Repairs
Open a case by email before sending hardware. An examination costs DKK 250 ex VAT. Mark the parcel with the support number provided by email.
Service level agreement
Response times, coverage and what is included, written down. See the SLA page for the current version.
Leasing
Pontoons, buoys and supply stands can be leased instead of bought, so the capital stays in the business.
Emiko platform
Questions about the app, customer access or settlement go through the same support channel.
Where to send hardware
Vikingegaarden A/S, Tinnetvej 70, 7173 Vonge, Denmark. Pack it so it survives the trip back.
Open a technical support case
Include the site, unit number, observed behavior and when the issue started. For an urgent out-of-hours incident, call the hotline.