Need help?
We always want to help you with your product from vikingegaarden, below you can find a list of contact information for exactly what you need help with.
Acute help
If you are in an emergency and need help, you can call our hotline
tel: +45 75 803 961
A service for inquiries outside the office’s opening hours regarding:
Urgent cases
Crash
Hotline Assessed per. started half an hour and charging begins when the call is answered.
The minimum assessment is one hour.
Hourly rate is DKK. 1,850, – ex VAT.
Partner Portal
Here, customers and partners can easily access documentation for IoT equipment from vikingegaarden A / S. All documentation is centralized electronically, so customers and partners can always access tilt updated documentation.
The only thing it requires is a login, which you as a partner and customer can easily request on Partner Portal.
Customer service
Customer service is a service for inquiries regarding:
Troubleshooting
Settings
Warranty cases
ComplaintsContact customer service by email support@vikingegaarden.com
You will receive a response to your inquiry within 8 working hours.
Workshop
Defective hardware service.
Contact the workshop
In the email, we need this information:
Contact person
Serial number of the hardware
Possibly. phone numbers on the sim card
Description of the problem.
All this to support@vikingegaarden.com
Feedback
It is really important to us that you are satisfied with our services. Should you have any comments or suggestions, we would very much like to hear about it at the email address info@vikingegaarden.com.
