Customers had to call the harbor to request water or electricity.

Staff were required to visit each boat to read analog meters and manually start the services.

Consumption was tracked on paper, and invoices were calculated by hand.

Departures were often delayed due to lengthy confirmation procedures.

Equipment such as hoses with built-in meters was unreliable and expensive.

Vikingegaarden installed Marineium, MarinePro, and MarineMax service pedestals, all integrated with the Emiko platform.

Self-service instructions available at the pedestals (similar to a gas station)

Real-time meter logging via Emiko

Power and water activation through a mobile app

Cloud-based data management

App-based consumption monitoring and invoicing

The implementation delivered immediate improvements:

No need for on-site staff for regular vessels

Accurate, real-time meter data

Customers can activate services and monitor usage directly

Faster and more transparent departure process

All data is securely stored and accessible via the cloud

Staff can focus on other operational priorities

Reduced human error in consumption tracking and billing

Enhanced customer experience through a modern, self-guided process

“What we appreciate most is the continuous improvement. Every update brings greater clarity and control, and we feel confident that this solution is built for the long term – not just for Reykjavik, but for harbors across Iceland.”